Product Information

• Personalized Handbags
• Personalized Wallets

Placing An Order

• How to customize and place an order?
• Why didn't I receive my order confirmation email?

Payments

• Why is my card being declined?
• What payment methods do you accept?
• Why was I charged but purchase nothing?

Modification/Cancellation

• How to modify my order?
• How do I cancel my order?
• How can I change my billing address?

Shipping & Delivery

• How long does it take to process my order?
• How to track my order?
• Where's my order?
• My order was shown “Delivered” but I haven’t received it.
• My order shows it is being returned to sender, what now?
• Where does Sistabag ship from?

After-ship Issues

• I am still missing other items in my order.
• I received someone else's order/item by mistake.
• My order arrived damaged/broken/defective.
• I received the items that are not as described.
• Can I return my order from Sistabag?

Discounts/Giftcards

• How do I get a discount code?
• How do I apply a discount code?
• Why is my discount code not working?